Refund & Cancellation Policy

• You can cancel your subscription at any time from the Billing page in your account, or by emailing support@slmentorai.com.
• Cancellation stops future automatic renewals; it does not delete your account.
• After cancelling, you keep full paid access until the end of the period you have already paid for.
• At the end of that period your account moves to the free plan with limited usage.
• Cancelling part-way through a billing period does not automatically create a refund for the unused days.

We consider refunds in the following situations:

• You were charged twice for the same subscription period.
• You were charged after cancelling, due to a system or processing error.
• You paid but the subscription was never activated on your account.
• A confirmed technical fault on our side prevented you from using the paid features for a significant part of the billing period and we could not resolve it.
• A first-time subscription that you request to cancel within 7 days of payment, provided paid AI features have had only minimal use.

• Email support@slmentorai.com with the subject line 'Refund Request'.
• Include the account email address used for the subscription.
• Include the payment date, amount and PayHere reference or receipt.
• Describe the reason for the request and attach screenshots if relevant.

We acknowledge refund requests within 2 business days and confirm the outcome, with reasons, after review.

• The billing period has been substantially used, or paid AI features were used extensively.
• Requests made after the subscription period has already ended.
• Dissatisfaction with AI-generated answers, marks, grades or examination outcomes.
• Change of mind after significant use, or forgetting to cancel before an automatic renewal you were notified about.
• Access problems caused by your device, internet connection or local restrictions.
• Accounts suspended or terminated for breaching our Terms & Conditions, including fraud or abuse.
• Free plan usage, promotional credits, referral rewards and discount value, which carry no cash value.

If a duplicate or accidental payment occurs, contact us with the payment references. Once verified, the extra amount is refunded in full to the original payment method, or credited to your subscription period if you prefer.

If a renewal payment fails, your paid features may be paused until payment succeeds. If your bank shows a deduction for a payment we recorded as failed, the amount is normally released automatically by the bank; if it is not released within 7 business days, contact us with the transaction reference and we will investigate with our payment partner.

If a verified outage or defect on our side prevents you from using paid features for a meaningful period, we will normally extend your subscription by the affected time or, at our discretion, issue a partial refund. Please report such issues promptly so we can verify and resolve them.

• Approved refunds are initiated within 3 to 5 business days of approval.
• Refunds are returned to the original payment method only.
• Your bank or card issuer may take a further 5 to 14 business days to display the credit.
• Refund amounts are issued in Sri Lankan Rupees; currency conversion or bank charges are outside our control.

Paid plans renew automatically at the end of each billing period using your saved payment method, unless cancelled beforehand. Your current plan, renewal date and payment history are always visible on the Billing page. If prices change, we notify you before the change applies to your renewal, and you may cancel before that date.

For cancellations, refunds or billing questions, email support@slmentorai.com or visit www.slmentorai.com. SL Mentor AI, Colombo, Sri Lanka.